Refund policy

REFUND | CANCELLATION

At Pixndots, we strive to provide a seamless shopping experience. Our refund and cancellation policies are straightforward and customer-friendly.

Refund Policy

We will issue a full refund to your original payment method under the following conditions:

Order Lost in Transit: If your order is lost while in transit, you may opt for a full refund or request a resend. Resends will take 5-9 business days, similar to placing a new order.

Incorrect Item Received: If you receive an incorrect item, size, or style, we require a photo as proof. You can choose between a refund or a resend. Resends will take 5-9 business days.

Damaged Item Received: If the item arrives damaged, please provide proof of damage. You can opt for a refund or a resend. Resends will take 5-9 business days.

Order Delayed: If your order is delayed by more than 15 business days due to circumstances beyond our control (e.g., postal delays), we will issue a compensation store credit in the form of a coupon code.

Reshipping Policy

If the product is returned to us due to an incorrect address or consignee not found, the customer will need to pay the courier charges for resending the product.

We aim to ensure every customer has a positive experience. For any questions or assistance, feel free to contact us at: